Revenues Officer (Council Tax)

Company Description

Job Advertisement

Closing Date: 05/11/2026

Conwy is committed to safeguarding. Qualifications and references will be verified.

Welsh Language Skills: the ability to communicate in Welsh is desirable for this post. We welcome applications in both Welsh and English, and application forms received in either language will not be treated less favourably than each other. We’re passionate about supporting and encouraging you to use your Cymraeg whatever your level, and offer free classes at all levels, in-person and online.

For an informal discussion about the role, contact Susan Plumb, Local Taxation Manager, on 01492 576447 or [email protected].

We are a Disability Confident Employer. If you have declared a disability in your application, we guarantee an interview if you evidence that you meet the essential criteria of the job.

About the role

This is an exciting opportunity to join the Council Tax Team, which forms part of the Local Taxation section within Conwy County Borough Council. This is a permanent position within the Revenue & Benefits Assessment Service, based at our Coed Pella office in Colwyn Bay, 37 hours per week (Grade G05).

The role involves dealing with various aspects of the preparation and maintenance of systems and records (including computer applications) for Council Tax, and providing an efficient and effective service to the public and the Authority in order to maximise income and encourage the take-up of discounts, disability reductions, exemptions, benefits and other allowances to those entitled.

We are a forward-thinking service with the emphasis on continued improvement, which enables us to provide a very high standard of customer service.

Main Duties

• Prepare and maintain systems and records in respect of sums due to the Authority and refunds due from the Authority to taxpayers
• Respond to written and verbal enquiries from the public or their representatives in accordance with the requirements of the relevant financial legislation, the Service Standards and the Data Protection Act
• Visit properties for recovery purposes when required
• Assist in the preparation of reports and annual estimates, and the completion of questionnaires and returns
• Assist in the despatch of demands, reminders/final notices and other related documents in accordance with the requirements of the legislation
• Interview and make arrangements with the public for settlement of sums outstanding, and offer debt counselling whenever required
• Within specified guidelines, determine liability to the charge and entitlements to discounts, disability reductions, exemptions and other entitlements, referring queries to a more senior officer when necessary
• Liaise closely with the Benefit Section, other Council departments and Government departments on day-to-day issues

What we’re looking for

You will have experience of Council Tax collection and recovery in a similar environment, along with experience of local government finance and a highly customer-focused service. You will be confident dealing with complex or contentious matters, negotiating arrangements for the settlement of debts, and remaining calm under pressure.

The post holder will be required to undertake a Basic DBS Check, which will be arranged by the Authority.

Why apply?

• Flexible working options for a work life balance, including adjusting your working day
• Hybrid working – a balance of office and home working
• Free Welsh classes at all levels, in-person and online

Essential

• IRRV NVQ Level 3 or equivalent working experience
• Experience of working in a highly customer service orientated service
• Experience of local government finance, and the ability to learn, interpret, apply and explain all legislation and guidance appropriate to the post and implement changes required by new legislation
• Experience of working in a similar environment in Council Tax collection and recovery
• Ability to demonstrate problem solving skills, deal with complex or contentious matters and communicate solutions effectively and confidently when dealing with debts
• Use of IT financial systems, including Document Management Systems
• Ability to assist the Team Leader in motivating and training staff at all levels, supporting and advising them on cases of a complex nature
• Ability to deal with customer queries by telephone, face to face or via correspondence and negotiate arrangements for settlement of debts due, dealing with difficult, contentious situations and remaining calm under pressure
• Ability to make regular prescribed decisions regarding collection and recovery procedures
• The ability to communicate effectively both orally and in writing
• The ability to communicate in English
• Self-motivated, with the ability to work to targets and under pressure
• Able to work as part of a team while taking responsibility for your own work
• Excellent listening skills, with the ability to diagnose enquiries and problems, grasp complex issues, use initiative and set priorities
• Good communication skills with stakeholders at all levels
• Ability to travel throughout the County and to attend meetings outside of the County
• Constant use of a PC

Desirable

• IRRV Technician
• A good standard of education, to include GCSE Mathematics grade C or above
• The ability to communicate in Welsh
• General enthusiasm, commitment, drive and the ability to work under pressure to achieve deadlines