Company Description

Community Manager, Maternity Cover, Swansea

Lead Swansea’s Dynamic Entreprenurial Community

Are you passionate about building thriving communities and creating meaningful connections? We’re looking for an experienced Community Manager to lead our Swansea operations and drive engagement across our vibrant tech ecosystem.

As our Community Manager, you’ll be the driving force behind our community strategy – from developing member relationships to executing events that spark innovation and collaboration across our network.

Reporting to: Group Community Manager

What You’ll Do

Member Relations & Experience

• Onboard new members with engaging tours and comprehensive service explanations
  
• Develop strong, lasting relationships with members to understand their evolving needs
  
• Resolve member inquiries and issues promptly with exceptional service standards
  
• Collect and analyse member feedback to continuously enhance the community experience
  

Community Engagement & Events

• Plan and execute workshops, networking sessions, and social gatherings that drive connection
  
• Encourage collaboration and interaction among members across different sectors
  
• Promote a positive, inclusive community culture that supports innovation
  
• Work with the Front of House team on major events and projects that drive business growth
  

Strategic Growth & Sales Support

• Actively recruit new members and manage comprehensive onboarding processes
  
• Support the Front of House team in retaining existing members and attracting new tenants
  
• Implement sales strategy and identify growth opportunities as guided by Sales team
  
• Collaborate with marketing team to promote spaces and attract new members
  

Space Management & Operations

• Ensure coworking spaces are well-maintained, operational, and welcoming
  
• Coordinate with vendors and service providers for maintenance and facility improvements
  
• Manage space bookings, desk assignments, and optimal space utilisation
  
• Handle membership agreements, payments, and billing administration
  

Networking
& Partnership Development

• Collaborate with local businesses and organisations to expand our network
  
• Build strategic partnerships that benefit our community and drive business objectives
  
•  Represent Tramshed Tech at external events and industry gatherings
  

A Typical Day Might Include:

• Leading a new member tour and explaining how our community can support their business goals
  
• Facilitating connections between members who could collaborate on exciting projects
  
• Planning an upcoming workshop series with industry experts
  
• Meeting with local business leaders to explore partnership opportunities
  
• Analysing member engagement metrics and identifying improvement opportunities
  
• Supporting a networking event alongside the Front of House team
  
• Resolving member queries and ensuring exceptional service delivery
  

What We’re Looking For:

• Proven experience in community management, customer service, or hospitality
  
• Exceptional communication skills with natural relationship-building abilities
  
• Strategic mindset with strong organisational and multitasking capabilities
  
• Genuine enthusiasm for building and nurturing thriving communities
  
• Technical proficiency with office software (Google Workspace, Microsoft Office)
  
• Social media management experience is advantageous
  
• Bachelor’s degree or equivalent experience preferred
  
• Passion for tech/startup culture and understanding of entrepreneurial environments
  

Why You’ll Love Working Here:

• Leadership opportunity – directly shape our community strategy and culture
  
• Professional development – grow your skills in a scaling tech environment
  
• Meaningful impact – influence the success of Swansea’s entrepreneurial scene
  
• Collaborative environment – work with innovative businesses and inspiring entrepreneurs
  
• Flexible schedule – work-life balance that supports your personal goals
  
• Networking access – connect with Wales’ most exciting tech companies and founders
  

General Expectations

Professional Standards:

• Work positively and responsibly in accordance with company policies and code of conduct
  
• Take full accountability for your role and commit to achieving personal, team, and company goals
  
• Maintain organised work practices and handle administrative tasks with precision
  
• Ensure productivity levels meet company standards and pursue ongoing professional development
  
• Generate detailed reports on community engagement and membership metrics
  

Team
& Culture:

• Contribute to and support a high-performance working culture
  
• Understand, engage with, and demonstrate our company vision, values, and aims
  
• Represent Tramshed Tech positively and professionally at all times
  
• Demonstrate exceptional customer care with a polite and friendly manner
  
• Communicate effectively with tact, discretion, and diplomacy as required
  
• Support the overall effectiveness of the Tramshed Tech team as a positive, collaborative leader
  

Additional Responsibilities:

• Provide cover when needed across sites
  
• Assist with onsite events and special projects
  
• Attend training and company meetings as required
  
• Undertake additional reasonable duties as needed
  
• Conduct all work in accordance with Health & Safety policies
  
• Maintain a clean, tidy, and hazard-free working environment
  
• Raise any health and safety concerns immediately with management
  

Ready to Lead Our Community?

HOW TO APPLY: Email your CV to [email protected]

We’d love to hear about your community management experience and your vision for building thriving tech communities!

Equal Opportunities & Inclusion

Tramshed Tech is an equal opportunity employer committed to building a diverse and inclusive workforce. We welcome applications from all qualified candidates regardless of background, nationality, religion or belief, race or ethnicity, sexual orientation, disability, age, gender, or marital status.

If you require reasonable adjustments to any part of our recruitment process, please share those requirements when completing your application. We will make every effort to ensure your needs are met to provide a fair and transparent assessment process.